Orders & payment

Orders

Your order acts as an offer to purchase goods from us. After placing your order, you will receive an automated email confirming that your order has been received by us. This email contains details of the products you have ordered, the total cost of the order, the order number and a detailed overview of the delivery costs (if applicable). It also includes the VAT receipt for your product(s). Only persons who are older than 18 can place an order on the website.

Acceptance of your order will take place after full payment of the order.

Although we hope to be able to supply all products ordered, we reserve the right to refuse an offer at any time without the obligation to explain our decision. If we refuse your order, we will let you know as soon as possible.

With exclusion of personalized items, you have the right to cancel the order within 14 days and the received payment will be refunded.

The placing of an order on the website is subject to the acceptance of the general terms & conditions.

Pricing

Unless otherwise stated, all prices shown on the Ferleon webshop include VAT and other applicable taxes. The product prices shown do not include the delivery fee, which will be added to your total order amount.

If we discover an error in our pricing we will inform you as soon as possible and you will then be given the option of cancelling or re-confirming your order at the correct price.

If for any reason we are unable to contact you using the contact details you have provided, we will treat the order as cancelled and notify you by email.

Any cancelled orders will be refunded within 14 days of the cancellation notice.

Secure payment with Mollie

Transactions effected on the Ferleon website are rendered secure by the Mollie payment platform (www.mollie.com). Mollie is PCI-DSS level 1 certified. All information exchanged to process the payment is encrypted. These data cannot be detected, intercepted or used by third parties, and are not kept on our computer systems.

More information about Mollie: www.mollie.com

The products remain the sole property of Ferleon until the full payment of the purchasing price, including, if applicable, interest and costs. If the goods are not paid 14 days after the delivery date, the price will be increased with two costs:

• 10% of the purchase price (with a minimum of €50), which covers the additional administration costs the company is incurring
• an interest of 2% on top of the current interest rate of the national bank of Belgium, calculated per started month